Returns policy

Return & Refund Policy

Our policy lasts 30 days from the date you receive your item. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To complete your return, please contact our support team at elitescale@hotmail.com with your order number and proof of purchase. Please do not send your purchase back to the manufacturer without prior authorization.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Failed Deliveries, Incorrect Addresses & Unclaimed Packages

 Incorrect / Incomplete Address: It is the customer's responsibility to provide an accurate and complete shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, original shipping costs will not be refunded, and additional shipping charges will apply for re-delivery.

 Unclaimed Packages: If a package cannot be delivered after multiple attempts or is not collected from the local courier collection point within the specified timeframe, it will be returned to origin. In such cases, initial shipping costs and any carrier return fees will be deducted from your refund.

Refunds & Inspection

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items

We only replace items if they arrive defective or damaged. If you receive a damaged item, please contact us within 48 hours of delivery at elitescale@hotmail.com with photos or videos of the damaged product and packaging.

Return Address

To return your product, please mail it to:

EliteScale

Oficina de Correos (Citypaq)

Avenida de Toledo 12

45122 Argés, Toledo, Spain